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Baby Clothes, Childrens Clothes, Newborn Toys, Baby Changing Bags, Baby Blankets, Gift Ideas, Baby Shoes and Lots More....

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News

Cutie Pie is here! Fab changing bags and bibs. Toby Tiger baby clothes, sleepsuits and rompers. More Charlie and Lola toys include a wicked wooden play set. All our Trousselier music boxes and Trousselier lanterns are now back in stock, just in time for xmas. Oh..and Hatley rain coats are now in store.

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FAQ (Frequently Asked Questions)

Placing An Order

1. How Can I Place An Order?
2. Out of Stock Items
3. How do I enter a promotional code?
4. Pre-Ordering and Reserve Ordering Items

Payment Questions

1. Do you accept any other forms of payment besides credit cards?
2. How secure is your website?
3. What credit/debit cards do you accept?
4. When will I be charged?
5. Can I pay by Cheque?
6. Does the price include VAT (UK only)?

Delivery Questions

1. Do you deliver outside the UK?
2. Is it Next Day Delivery?
3. Can I get Free Delivery?
4. How much is the delivery?
5. Can I send an order to a different delivery address?
6. Will I have to sign for my order?
7. Can my delivery be left anywhere?
8. Can I Track My Order?
9. Do you deliver to BFPO?
10. Can I expect delivery for Christmas ?
11. Is it possible to collect my order?
12. Do you refund delivery charges?

Returns

1. Can I return an item?
2. What do I do if an item is faulty, wrong or damaged?
3. What if an item is incorrect?
4. What does 'cooling-off period' mean?
5. Do I pay return postage?

Cancel/Amend Completed Orders

1. Can I amend an order after I have placed it?
2. Can I cancel an order?

Managing My Account

1. What is 'My Account'?
2. What if I forget my Username or Password?
3. How do I update my personal information?
4. If you have shopped online at sugar-plumtree.co.uk before
5. Can I view Old Orders?
6. Do I need to register to buy online?

Internet Only Products

1. What does Website Only Order Mean?

In Store Only Opening Times

1. In Store Opening Hours

Click the link "Back to FAQ" above to find answers to the most frequently asked questions. Any further assistance then call our team on 01460 259 259. We will endevour to answer all of your questions