FAQ

Placing An Order

1. How Can I Place An Order?
2. Out of Stock Items
3. How do I enter a promotional code?
4. Pre-Ordering and Reserve Ordering Items

Payment Questions

1. Do you accept any other forms of payment besides credit cards?
2. How secure is your website?
3. What credit/debit cards do you accept?
4. When will I be charged?
5. Can I pay by Cheque?
6. Does the price include VAT (UK only)?

Delivery Questions

1. Delivery Charges?
2. Can I get Free Delivery?
3. How long will my order take to get to me?
4. Can my order be guaranteed for next Day Delivery?
5. Can I send an order to a different delivery address?
6. Do you deliver outside the UK?
7. Can my delivery be left anywhere?
8. Will I have to sign for my order?
9. Can I Track My Order?
10. Do you deliver to BFPO?
11. Is it possible to collect my order?
12. Do you refund delivery charges?
13. Can I expect delivery for Christmas ?

Returns

1. How do I return an item?
2. What do I do if an item is faulty, wrong or damaged?
3. What if an item is incorrect?
4. What does 'cooling-off period' mean?
5. Do I pay return postage?

Cancel/Amend Completed Orders

1. Can I amend an order after I have placed it?
2. Can I cancel an order?

Managing My Account

1. What is 'My Account'?
2. What if I forget my Username or Password?
3. How do I update my personal information?
4. If you have shopped online at sugar-plumtree.co.uk before
5. Can I view Old Orders?
6. Do I need to register to buy online?

Internet Only Products

1. What does Website Only Order Mean?

Click the link "Back to FAQ" above to find answers to the most frequently asked questions. Any further assistance then call our team on 01935 508033. We will endevour to answer all of your questions