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Terms and Conditions

Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions.

The terms do not affect your statutory rights. We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.

Accepted Payment Methods

We accept payment through Paypal or through our safe SSL secured payment gateway for the debit and credit cards illustrated at the end of the page. 

We also accept cheques in Pound Sterling, Royal Mail Postal Orders and cash sent via registered mail.

Cheques or postal orders need to be issued in the name of "United Global Trading Ltd".

Payments need to be sent to:

Sugar Plum Tree
United Global Trading
Industrial House, Conway Street
Hove
BN3 3LW
United Kingdom

Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Your credit/debit card will be authorised when your order is placed and processed and will be charged for the value of the order immediately - even if the product is currently out of stock. If you have out of stock items on your order we will despatch the in stock items and the out of stock items will follow. We try to process all orders, where possible, within 24 hours. If we are not able to do so we will inform you by email.

Delivery Time & Cost

Whilst most items will be despatched within one working day, please allow 3 to 5 working days for delivery within the UK. 5-7 days for Europe and 7-14 days rest of World. Packaging: At Sugar Plum Tree, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you no one takes better care of your purchases. Deliveries to UK mainland (inc. Northern Ireland) For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling.

The postage cost per item should be shown along side the item description, if it is not, please Sugar Plum Tree for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Sugar Plum Tree reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK: For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email us for a quote BEFORE placing your order. Sugar Plum Tree reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

Lost or damaged deliveries

Orders lost or damaged in the post are sent insured and Sugar Plum Tree will fill out any necessary claims forms at the post office or other carriers on your behalf. We will liaise with the appropriate Postal service to achieve a satisfactory outcome. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the carrier , this can take several weeks! Please note, until the loss of an order is confirmed we will not be able to issue a refund. Should you require the products urgently again, please place another order.

Returns

We hope that you are happy with your purchases but if you do need to exchange or return an item please send it back in its original packaging, unworn and in saleable condition, within 14 days of receipt. Please return the delivery note with the item and state the reason for the return. We will make a refund, provided the goods are returned in unworn and in saleable condition. Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens. Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement. Please note that delivery charges (where applicable) and returns postage are direct costs and we regret that we cannot refund these. If you make use of our free postage offer please note in case of return a small charge of £2.50 per order will be applied to cover our administration and return costs.

Exchanges are processed with 24 hours and replacements should be with you in about 5 days but we recommend that you place a new order and return the item for refund if you are in a hurry. We will not charge for delivery on exchange orders for customers in the UK or Ireland. Any items damaged in transit must be reported within 2 days of receipt so please check your delivery on arrival. Furniture deliveries must be checked immediately and damages to packaging reported to the delivery driver.

Website information

We have made every effort to ensure that the information provided on the Sugar Plum Tree website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it. We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.

Copyright

The content and images of this site including images, designs, logos and text are the copyright of United Global Trading Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations. When placing an order with Sugar Plum Tree, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.

Liability

Sugar Plum Tree shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. Sugar Plum Tree takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website. We reserve the right to suspend the use of the website at anytime to perform essential maintenance, update information and to remove any inaccurate or unauthorized material. Sugar Plum Tree is a trading name of United Global Trading LTD The Old Warehouse 2 Ashford Road Brighton East Sussex BN1 6LJ Email: customerservices@sugarplumtree.co.uk Telephone: 0800 0699752 Registered in England & Wales # 457 84 25 VAT number: GB 916826992, DE 261514589